LinkedIn Restriction Solution

Challenge

Users are locked out of their LinkedIn accounts without a stated reason, proof of the claims or, a way to address the issue or present their case against the restriction. They are locked out of the platform and cannot plea their case. It's like they were never even there.

Timeline

June 20206 -

Role(s)

Product designer

Contributions

User research, Prototyping

LinkedIn Restriction Solution

Challenge

Users are locked out of their LinkedIn accounts without a stated reason, proof of the claims or, a way to address the issue or present their case against the restriction. They are locked out of the platform and cannot plea their case. It's like they were never even there.

Impact

In collaboration with the development team, we were able to deliver 3 fully responsive PWA (Progressive Web Application) user portals to drive engagement, conversion and increase ARPU (Average Revenue per User) by the end of 2025.

Role(s)

Product designer

Contributions

User research, Prototyping

LinkedIn Restriction Solution

Challenge

Users are locked out of their LinkedIn accounts without a stated reason, proof of the claims or, a way to address the issue or present their case against the restriction. They are locked out of the platform and cannot plea their case. It's like they were never even there.

Impact

In collaboration with the development team, we were able to deliver 3 fully responsive PWA (Progressive Web Application) user portals to drive engagement, conversion and increase ARPU (Average Revenue per User) by the end of 2025.

Role(s)

Product designer

Contributions

User research, Prototyping

Click to View Desktop Prototype

The Problem

Your account gets restrictd out of the blue? Not knowing why it got restricted or being able to see or contest the material, not good.

The user's account gets restricted without any explanation. The retrival process is a loop. Users are shut off completely from teh platform and cannot see why they were blocked from the platform nor can they contest the decision. Other users cannot view their profile, even if they searched for it.

The Result of Poor Customer Service

The user's account gets restricted without any explanation. The retrival process is a loop. Users are shut off completely from teh platform and cannot see why they were blocked from the platform nor can they contest the decision. Other users cannot view their profile, even if they searched for it.

People deserve to know and contest why the source of their livelihood is being restricted from them.

On a platform where industry professionals from every now industry visits at least once during their job search, the act of restricting someone's account should be treated with professional courtesy.

Solution

Give users the ability to make their case and understand the why.

After understanding my client's goal, I conducted competitive analysis by analyzing the competitions's strengths, weaknesses to help to identify competitor's strengths and weaknesses relative to the business. I also cross examined the competitor's product deliverables based on the most common features used by logistics companies that match the objective.

Alternative options could also include blocking just the post of concern

Due to the careful professional nature of the LinkdIn space, people are usually encouraged to be a bit more utspoke in order to stand out and gain more traction. THis could have been a reason. Rather than punish them with no labelled reason, identifying the issue would make for better rectification of the issue.

Prototype Link

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Want to work with me or be friends? Shoot me a message

Let's Talk

Want to work with me or be friends? Shoot me a message

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